WEBINAR: Cutting the Clutter

Our speakers:

Amy Patel

Director, Voice of the Customer & Data Governance
Toyota Motor North America

Employee turnover is a growing problem for all businesses. Employees are burning out and stress seems to be at an all time high. Retention is paramount and employees need to feel seen and heard.

In this Webinar, we will explore how Toyota rose to this challenge. They could see that their learning, recognition and rewards opportunities were promoted on non-connected sites and the programs lacked consistency. Employees were confused about what was available to them and their status, and the offerings were not effective.

Amy Patel, Director of Voice of the Customer and Data Governance at Toyota Motor North America and Jon Kraus, Division Vice President, Automotive at BI WORLDWIDE discuss how Toyota took disparate solutions and created a centralised system to communicate, train, measure and reward their dealership employees, with the goal to reduce turnover and increase employee retention.                            

Jon Kraus

Division Vice President, Automotive
BI WORLDWIDE

Jon Kraus is BI WORLDWIDE’s Division Vice President, Automotive, a specialised group focused on performance support strategy for uncontrolled distribution networks. He is an expert in channel/dealer engagement and an active consultant to some of the largest distribution and dealer networks in North America.